Troubleshooting

Solutions to common issues for Root

Root doesn't stick to the whiteboard
If Root does not stick to the whiteboard, please note that Root only climbs metal-backed whiteboards. Root may slip on some whiteboards that have very thin ...
Mon, 5 Nov, 2018 at 2:32 PM
Root won't draw on a whiteboard / on paper
If Root won't draw on a whiteboard or on a piece of paper, check the marker holder. Root's marker holder can grab different brands of dry-erase ma...
Mon, 23 Jul, 2018 at 11:34 PM
Root is not working well on the whiteboard
If Root is not working well on the whiteboard, check if the wheels are dirty. If they are, it is possible for the robot to slip. Please try cleaning them wi...
Mon, 23 Jul, 2018 at 11:45 PM
Root's eraser doesn't work well
Root's eraser only works on magnetic whiteboards. The eraser has embedded magnets to hold it firmly against the smooth surface of a steel-backed whiteb...
Mon, 5 Nov, 2018 at 2:28 PM
Root is driving erratically, or is turning to the left/right when it should be going straight.
If Root is driving vertically on a whiteboard, this may be normal behavior while Root compensates for gravity. If it also has problems driving on a table or...
Mon, 23 Jul, 2018 at 11:31 PM
Root is slipping and won’t drive straight
Root may slip more when the wheels or driving surface are dirty. Try cleaning the wheels and drive surface with a cloth. When driving on a fold-up whiteboa...
Mon, 5 Nov, 2018 at 2:36 PM
Root is frozen/unresponsive
If Root is frozen/unresponsive and does not move when you code a program and press play, try and hold the nose (yellow button) for 10 seconds until the robo...
Mon, 5 Nov, 2018 at 2:40 PM
Root is stopping in the middle of a program
If Root keeps stopping in the middle of a program, try charging your robot and your iPad; a low battery can cause connectivity problems. If both devices hav...
Mon, 23 Jul, 2018 at 11:34 PM
The LED lights on Root are flashing blue and the eyes are off
When Root's LED lights are flashing blue and the eyes are off, it is in “Updating” mode. Connect using the app and follow the instructions to update th...
Tue, 24 Jul, 2018 at 10:10 AM
The LED light on the back of Root is flashing red
Root's rear LED light will flash red when the battery is getting low. Plug in a USB-C charging cable to recharge Root.
Tue, 24 Jul, 2018 at 10:09 AM